Looking for support

Return & Refund Policy

Thank you for shopping with Diplomacy Key (dkgcc.com). We’re committed to your satisfaction and always strive to provide high-quality products and services. If you’re not entirely happy with your purchase, please review the conditions below to see if you're eligible for a return or refund.

1. Refund Eligibility

We handle refund and return requests fairly and transparently. Here’s how we assess eligibility:

a. Subscription Plans

You can request a refund for subscription plans within 7 Business Days from the purchase date. Unfortunately, we won’t be able to process any refunds after this period.

b. Digital Products

Due to the nature of digital items (such as software or downloads), we generally do not offer refunds unless the product is unusable due to technical issues. If that happens, contact us and we’ll do our best to help.

c. Services

Refunds for services like consulting or custom support are reviewed on a case-by-case basis. Reach out to us at [email protected] with your details, and we’ll review your request individually.

d. Genuine OEM Products

Please note: Once the original OEM product packaging is opened, we cannot accept returns. This ensures product integrity and quality assurance for all customers.

2. How to Request a Refund

To start a refund process, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, purchase date, and reason for the return or refund.

  2. Review Process: Our support team will evaluate your request against the conditions listed above.

  3. Refund Timeline: Approved refunds will be processed within 7 business days and returned to the original payment method unless agreed otherwise.

3. Order Cancellation Policy

  • Cancellations must be requested within 24 hours of placing your order.

  • After 24 hours, orders are likely already processed and cannot be cancelled.

4. Shipping Policy (UAE Orders)

We aim for fast and reliable delivery:

  • Orders within the UAE are delivered within 1–2 business days.

  • You will receive tracking details once your order is dispatched.

5. Questions or Support

Need help or more information?
Feel free to email us at [email protected]. Our team is happy to assist and will get back to you as soon as possible.